As the COVID-19 crisis unfolds, our teams are committed to continuing to deliver for all the communities we serve and ensuring our customers and shoppers can safely and reliably use Packed. We’re proud to be able to serve as an essential service for households across Antigua and Barbuda during this critical time.
Introducing our new Knowledge Base and Ticketing System
Today, we have launched a Knowledge Base and Ticketing System that will help us to better serve our customers. The new feature enables customers to have their questions answered and queries submitted in a more centralized and streamlined manner. Our Website is now equipped with a Live-Chat widget that will connect our customers to a Customer Happiness Agent and will allow them to search our Frequently Asked Questions.